ZAM Network, LLC

Associate Community Manager

• Created and executed integrated social media strategies, including engagement, community management, and campaign ideation and execution.
• Implemented tickets within Asana with specific instructions on asset creation for social media campaigns.
• Researched trending topics to create hourly, weekly, and monthly reports depending on client needs.
• Monitored campaign performance using Sprout Social and Discord Analytics to include in reports.
• Monitored user generated content in various channels to ensure quality and brand image.
• Surveyed client communities to gauge customer opinions and feedback.
• Established positive relationships with clients and their consumers.
• Constructed and organized meeting notes with action items handled by both agency and client.
• Coordinated with clients and researched competitors to be intimately knowledgeable with client products to best design and modify community events and management to increase engagement, efficiency, and competitiveness.
• Clients included: Trovo, Contra Returns, Arena of Valor, Fashion Dream

Undisclosed

Indie Farming/Dating Sim Game Project

• Early consultant in community management to a small indie team to salvage a project from failing while also providing outreach.
  • Consultancy and PR campaigns generated $1,086,662.64 USD between July 2016 to November 2020.
• Laid foundations and later expanded on public relations and outreach by offering detailed instructions for the development team. Introduced other services and instructed on how to utilize them.
  • Spaces created and managed: Website, Twitter, Discord Server, Reddit, Email services
• Created policies and operated as a moderator.
• Handled Twitter marketing in creating banners, images, scheduling posts, and whatever else was needed gaining 10k followers within several months.
• Research crowdfunding for the team and provided options and suggestions.
• Mitigated 80%+ hostile responses during early development through crisis management and rapport.
• Did proofreading and editing for writing and posts made to ensure professionalism.
• Worked with SaaS tools like Google Drive to reach out to 2000-3000 people and expanded the audience further, nearly doubling within 6 months.
• Early Patreon growth saw around $3000 per month with a steady increase to $22,000.
• Contact and Project Information Available Upon Request

Personae Studios

Marketing Management and Lead UI Designer

• Oversaw marketing plans for two games owned by Personae Studios to increase sales through better design, micro-transactions, and advertisement placement.
• Developed particle design for an undisclosed puzzle game for a Japanese publisher.
• Oversaw the UX/UI for Personae’s iPad/Android tower defense game, PICS.
• UX/UI created for an undisclosed mobile application for a housing project that would allow users to remotely control their A/C units.

D3 Publisher of America, Inc.

Quality Assurance Tester

• Trained in standardized testing methods used to test games on multiple platforms to insure quality gaming for product release.
• Understand 1st party standards to proceed while testing every product to ensure that it was in compliance with 1st Party documentation. as well as company created test cases based off of past product performances with product submissions of 1st Parties.
• Identified software defects and created successful documentation of each defect to be reviewed and corrected by production team.
• Focused on concise documentation and necessary steps for reproduction of defect with a consistent format.
• Proofread every line of text for any possible spelling or grammar to be corrected